1. Care Home Complaints

    Advice and Information -

    Practical help you can use to make a complaint about a care home.

  2. London Ambulance Service (LAS) Complaints

    Advice and Information -

    If you are unhappy about London Ambulance Service you can make a complaint.

  3. Compliments and Complaints about Healthwatch Haringey

    Advice and Information -

    The Healthwatch Haringey service is run and managed by Public Voice CIC. If you would like to share a compliment with us or make a complaint about Healthwatch Haringey or any of the staff or volunteers, please read the information below.

  4. Complaining about North Central London Clinical Commissioning Group (CCG)

    Advice and Information -

    Making a complaint is one way that helps organisations to learn lessons from their mistakes and to prevent them from happening to anyone else.

  5. People regret not raising concerns about their care

    News -

    Research by the Care Quality Commission (CQC) shows that many people have had concerns about their care, but never raised them. Over half of the people asked said they regretted not doing so.

  6. Healthwatch Haringey Annual Report 2018-2019

    Report -

    This has been yet another eventful year for Healthwatch Haringey – but an exciting one as we continued to speak up for people who use health and social care services of all kinds. Read our 2018-2019 Annual Report.

  7. Survey reveals progress at North Middlesex University Hospital, but some services still need improvement

    News -

    The North Mid’s latest patient survey results show progress is being made but not all of the improvements in operational and clinical performance have been felt by patients.

  8. Healthwatch Haringey Annual Report 2019/20

    Report -

    Healthwatch Haringey continued to make sure the patient voice was load and clear this year through all the changes we faced, including the abolition of Haringey Clinical Commissioning Group and the challenge of Covid-19.

  9. LGBTQI+ Health Needs Assessment - Tell us about your experience

    News -

    We are working in partnership with local LGBTQI+ organisation – ‘Wise Thoughts’, to carry out a health needs assessment of LGBTQI+ people living in Haringey.

  10. Getting the most out of the virtual health and care experience

    Advice and Information -

    Working with National Voices, Traverse, and PPL, Healthwatch England put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  11. Bring your voice to NHS specialised services

    News -

    NHS England and NHS Improvement is recruiting to a range of Patient Public Voice (PPV) partner roles on groups with responsibility for the commissioning of specialised services.

  12. Haringey GP Access report looks into face-to-face, phone and video appointments

    Report -

    Providing GP services over the phone and online through the internet has had a big impact on patients’ ability to contact their surgeries and their relationships with GPs.

  13. Locked out: Digitally excluded people’s experiences of remote GP appointments

    News -

    Healthwatch England finds the move to more digitally-led healthcare has worked well for some but excluded others over the past year. The report explores how people have been excluded and what needs to happen to get the care they need.

  14. The Accessible Information Standard – what you can expect from services

    Advice and Information -

    The Accessible Information Standard is mandatory for all organisations that provide NHS or adult social care. Here’s some key information about the accessible communications you should expect from services.

  15. Public Voice and Healthwatch Haringey expand roles in Haringey Advice Partnership

    Advice and Information -

    The Haringey Advice Partnership (HAP) is a project led by Citizens Advice Haringey to ensure that people living in Haringey receive the right kind of information, advice and guidance when they need it.

  16. Partnership board for vulnerable residents’ challenges Haringey Council on its LTN exemptions

    News -

    In December 2021 Haringey Council agreed that Low Traffic Neighbourhoods (LTNs) would be introduced. The Adult Social Care Joint Partnership Board have challenged the lack of exemptions relating to this for those most vulnerable.

  17. Haringey Advice Partnership relaunched

    News -

    Haringey Advice partnership, HAP, is set to relaunch its services at the beginning of October with our partners Vibrance and Citizens Advice.

  18. Progress on Long COVID treatments following Healthwatch reports in North Central London

    News -

    Following our investigation into local people’s experiences of Long COVID, treatment has been improved so that more support is available and more quickly.

  19. Haringey Advice Partnership near you

    Advice and Information -

    Public Voice staff are out and about in Haringey doing regular drop-in sessions for local people seeking advice.

  20. Healthwatch Haringey Annual Report 2022/23

    Report -

    This year we continued to chart the challenges for many people in accessing health and social care and we focussed on the importance of research in understanding the unmet needs of patients.

  21. NHS announces new process for primary care complaints

    Advice and Information -

    How you make a complaint about primary care services is changing on 1 July 2023. From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.

  22. British Social Attitudes survey reveals dissatisfaction with NHS

    News -

    Public satisfaction with the NHS has fallen to the lowest level ever recorded, according to analysis of the latest British Social Attitudes survey (BSA) published by The King’s Fund and the Nuffield Trust.

  23. Haringey Advice Partnership - Supporting residents on housing, health and migration

    News -

    Haringey Advice Partnership (HAP) has been supporting vulnerable residents with a variety of needs, from general information, advice and guidance to more complex cases.

  24. Healthwatch Haringey Annual Report 2023/24

    Report -

    This year we continued to chart the challenges for many people in accessing health and social care and we focussed on the importance of research in understanding the unmet needs of patients.

  25. Healthwatch responds to the State of Care Report

    News -

    Healthwatch England issues a response to the Care Quality Commission's assessment of the state of health and social care in England.