NHS announces new process for primary care complaints

How you make a complaint about primary care services is changing on 1 July 2023. From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.

GP on Phone

Primary care services are GPs, dentists, opticians and pharmacies.

There are two ways you can make a complaint:

  • You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery

or

  • You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received.

After 1 July 2023 if you want to make a complaint about primary care services in North Central London to the commissioner you will need to contact North Central London Integrated Care Board instead of NHS England.

Find out more