London Ambulance Service Strategy - Feedback from Healthwatch Haringey
Healthwatch Haringey collected feedback and sent it to London Ambulance Service (LAS) in January 2023.
The final strategy was published in October 2023.
Based on what people told us, our main recommendations to LAS were:
- Invest in staff – addressing pay, training, equalities, recruitment, and retention.
- Invest in equipment including ambulances, medical equipment, and IT equipment. Ensure it is well maintained and technologically advanced.
- Ensure the patient records system is as joined up as possible with hospitals, GPs, mental health services.
- Make sure patients are given access to their own records.
- Ensure disabled people are accommodated and services are adjusted to meet their needs.
The LAS strategy has three missions.
1. Our care – we want to give excellent emergency and urgent care to everyone in London.
2. Our organisation – we aim to become a team where everyone feels welcome, and we have good leaders.
3. Our London – we want to help make London residents healthier.
Each of the three missions has ten priority areas, including three which are particularly relevant to the feedback we received in Haringey.
- We want to provide fast care and without any problems.
- Our team will be open to everyone, and we will have a friendly and welcoming culture.
- We will improve our IT, vehicles and systems.
Downloads
To see how London Ambulance Service responded to our feedback, download the presentation.
To see a full account of our feedback to LAS from Haringey residents, download the letter.
